1. Order confirmation
After an order request is submitted, Kisvy will confirm product availability, delivery options, the final total and payment instructions. An order is accepted only after Kisvy confirms it. A request or email draft alone is not an order confirmation.
2. Dispatch time
For ready-to-wear items in stock, the current target is dispatch within 1–3 business days after payment confirmation. This is an estimate, not a guarantee, and may vary during launches, public holidays, stock checks or periods of high demand. If an item is delayed, Kisvy will provide an update.
3. Delivery estimates
After dispatch, estimated delivery is typically 2–5 business days for major serviceable cities and 4–8 business days for other domestic locations. Remote areas may take longer. These estimates depend on the destination and carrier and should be confirmed at checkout.
4. Custom and made-to-order pieces
Custom-designed or made-to-order garments have a separate production timeline. The expected completion and delivery date will be discussed and confirmed in writing after the design and quote are approved.
5. Shipping charges
Any applicable shipping fee, free-shipping threshold, taxes or other charges will be shown or confirmed before payment. No shipping charge should be treated as final until the total order amount is confirmed.
6. Tracking and delivery issues
Where tracking is available, Kisvy will share tracking information after dispatch. If a parcel appears delayed, marked delivered but not received, or arrives damaged, contact [email protected] with your order reference.
7. Address and delivery attempts
Please check that the delivery address and contact number are correct before confirming an order. Additional charges or delays caused by an incorrect address or missed delivery may depend on the carrier's terms.
Policy terms should be checked against the laws and fulfilment practices that apply to Kisvy's operating location and customer markets before the store accepts live orders.